Company Policies

Westside Box Company Policies

As part of our dedication to customer satisfaction, we make every effort to ensure that client losses and inconvenience are minimized. We reserve the right to repair, replace or offer settlement at our discretion.

How do I make payment?

We accept payment either in cash, local check, certified check or credit card (Visa, MasterCard, American Express and Discover) through PayPal upon the completion of your move/ install. A deposit of $100 is required on all booked moves and will be applied toward the final charges of your move/ install. The deposit is refundable with a 48 hour cancellation notice. This deposit can be paid for by check, cash or by credit card through PayPal.

How will the total charges be calculated?

The actual cost of your transportation of artwork/ install will be determined by multiplying the actual hours spent on your move/ install by the hourly cost quoted to you by our estimator. Please recognize that our estimated time for the completion of your move/ install is just that—an educated estimate. As such, the actual time spent to transport/ install your assets may differ from what we may have estimated.

What if we have bad weather on move day?

We will complete the move if at all possible. We WILL NOT be responsible for soiling of carpets or floors due to wet or muddy conditions.

Quotes

Questionnaire must be filled out before given an estimate. An accurate list of total count, titles, size (Height (H) x Width (W) x Depth (D)), materials or medium, and estimated weight.

Size and Weight Limitation

Box truck size is 9 feet (L) x 6 feet (W) x 6 feet (H).

Size of work must not exceed 8’ x 4’. If they are larger please call and discuss (which may result in a consultant fee).

Please recognize that our estimated time for the completion of your move/ install is just that—an educated estimate. As such, the actual time spent to transport/ install your assets may differ from what we may have estimated. By agreeing to these quoted services you acknowledge you have read and accept our company policy